Terms and Conditions of Service for Lory Shipping Services
Effective Date: July 8, 2025
By utilizing the shipping services of Lory Shipping Services (hereinafter referred to as "the Company"), you ("the Customer") agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Services Offered
The Company provides domestic courier services, including but not limited to:
* Local Deliveries: To Estuary and Springmount at selected times during the day.
* Out-of-Parish Deliveries : Via Knutsford Express or Zipmail for collection.
* Sea Freight Services: Including Full Container Load (FCL), Less than Container Load (LCL),

2. Non-Formatted Invoice Requirement
A non-formatted invoice is required for EVERY order placed with the Company, regardless of the value or nature of the goods. This invoice must be provided to the Company by the Customer at the time of booking or upon delivery of the goods to our Florida warehouse.

Invoice Content: The invoice must be legible, from the supplier, itemized with the cost of each item, and include the supplier's name and address, as well as the buyer's name and address details. Even for gifts, used goods, or items not purchased from an e-commerce vendor, a detailed invoice (or a pro forma invoice for non-commercial items) is mandatory.
Purpose: This invoice is crucial for accurate customs valuation and duty assessment by the Jamaica Customs Agency. Failure to provide a proper invoice may result in delays, additional charges, or seizure of goods by customs.
3. Pre-Alert Requirement (for Imports into Jamaica)
A pre-alert is required before any item is brought through customs in Jamaica. The Customer is responsible for providing the Company with all necessary documentation and information for customs pre-alert and clearance in a timely manner.

Timeliness: The Customer must provide all pre-alert documentation to the Company well in advance of the shipment's arrival in Jamaica to allow for pre-clearance procedures. Delays in providing these documents may lead to demurrage, detention charges, or storage fees, which will be the sole responsibility of the Customer.
Customs Duties and Taxes: The Customer is solely responsible for the payment of all applicable customs duties, taxes, fees, and charges assessed by the Jamaica Customs Agency. The Company will facilitate the clearance process, but the financial obligation remains with the Customer.
4. Packaging and Labeling
Proper Packaging: The Customer is responsible for adequately packaging all goods to withstand the rigors of transportation. The Company is not liable for damage to goods that are improperly packaged.
Accurate Labeling: All packages must be clearly and accurately labeled with the consignee's full name, address, contact number, and any other information required for delivery.
5. Restricted and Prohibited Items
The Customer must adhere to all Jamaican laws and regulations regarding restricted and prohibited items. It is the Customer's responsibility to ascertain whether their goods require special permits, licenses, or are entirely prohibited from import or export.
The Company reserves the right to refuse to ship any item deemed prohibited or restricted by Jamaican law, international regulations, or the Company's internal policies. Any costs incurred due to the discovery of such items after acceptance will be borne by the Customer.

Details of the Company's liability limits and available insurance options can be provided upon request.
7. Delays and Force Majeure
The Company will make every reasonable effort to ensure timely delivery of goods. However, the Company is not liable for delays caused by unforeseen circumstances beyond its control, including but not limited to: acts of God, adverse weather conditions, natural disasters, strikes, civil unrest, acts of terrorism, customs delays, port congestion, mechanical failures, or government interventions.
8. Payment Terms
Payment for all shipping services, including freight charges, customs duties, taxes, and any other applicable fees, is due upon presentation of the invoice or prior to release of goods, as agreed upon.
Failure to make timely payment may result in delays in release of goods, additional storage charges, or other penalties.
9. Right to Inspect
The Company reserves the right to open and inspect any package for security purposes, to verify contents against declared information, or to comply with requests from customs or other government authorities.
10. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Jamaica.
Any disputes arising from these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of Jamaica.
11. Amendments
The Company reserves the right to amend these Terms and Conditions at any time without prior notice. The most current version will always be available on our website.
By proceeding with our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.